Privacy Policy

At Grayn by Nidhi, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following information when you interact with our site:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Payment Information

  • Payment method details (processed securely through third-party gateways; we do not store card details)

Automatically Collected Data

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking data for analytics & improved website experience


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding purchases, updates, or support

  • Provide customer service

  • Improve our product offerings and website performance

  • Prevent fraudulent activities

  • Send newsletters or promotions (only if subscribed)


3. Sharing Your Information

We do not sell your data.
We may share information only with trusted partners:

  • Payment processors

  • Shipping/courier companies

  • Analytics providers

  • Website hosting services

All partners follow strict confidentiality standards.


4. Cookies

Cookies help us personalize your experience. You can choose to disable cookies in your browser settings, but some site functionalities may be affected.


5. Data Security

We use industry-standard encryption, secure servers, and safety protocols to protect your personal information.

However, no online method is 100% secure, and we cannot guarantee absolute security.


6. Your Rights

You may:

  • Request access to the personal data we hold

  • Request changes/corrections

  • Request deletion of your data

  • Opt out of marketing emails


7. Contact Us

If you have questions or concerns about privacy: